Timeless lifespan Group: Privacy policies 

Introduction

This Privacy Policy outlines Timeless Lifespan practices with respect to information collected from users who access our website at http://www.timelesslifespan.com, or otherwise share personal information with us (collectively: " Users "). 

The content on the Timeless Lifespan website is for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any medical questions. The information about treatments and therapies, including stem cells, exosomes, and others, is for informational purposes and does not guarantee treatment effectiveness, as results may vary. Timeless Lifespan is not responsible for the accuracy of information provided by external sources linked on the website. This content is provided "as is," and its use is at your own risk.

Grounds for data collection 

Timeless Lifespan collects personal and health data necessary to provide individualized medical treatments and consultations in stem cell therapies and anti-aging. This collection is fundamental for creating treatment plans, scheduling appointments, and offering follow-up services. The legal basis for this data collection is to fulfill our contractual obligations to you and to comply with our legal responsibilities in the healthcare sector.

What information we collect?

We collect various types of information, including:
  • Personal identification data (name, date of birth, gender)
  • Contact details (email, phone number, address)
  • Medical history and current health information
  • Preferences and interests related to our services
This information is essential for tailoring our services to your specific needs.

    How do we receive information about you?

    We receive your Personal Information from various sources:
    • When you voluntarily provide us your personal details in order to register on our Site;
    • When you use or access our Site in connection with your use of our services;
    • From third party providers, services and public registers (for example, traffic analytics vendors).

    User Rights

    You have several rights regarding your personal data:
    • Access: You can request a copy of your personal data we hold.
    • Correction: You can request correction of inaccurate data.
    • Deletion: You can ask us to delete your data, subject to legal and service provision constraints.
    • Objection and Restriction: You can object to data processing and request restriction of processing under certain circumstances.

    Retention

    Personal data is retained for as long as necessary to fulfill our service commitments and comply with legal obligations. Retention periods vary depending on the type of data and the purposes for which it is processed. Once the retention period expires, data is securely deleted or anonymized.
    We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

    Cookies

    We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

    A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

    The Site uses the following types of cookies:

    a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

    b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

    c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

    Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

    We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

    Third party collection of information

    We assure you that we do not engage in selling, renting, or trading your data with third parties for marketing or any other purposes. Any third-party service providers we use, such as CRM systems, are carefully selected and bound by confidentiality agreements.

    How do we safeguard your information?

     We implement state-of-the-art security measures, including encryption, firewalls, and secure server facilities, to protect your data against unauthorized access, alteration, loss, or destruction.

    Transfer of data outside the EEA 

    We currently do not transfer personal data outside of Mexico. If this practice changes in the future, we will take appropriate measures to ensure that your data remains protected according to Mexican law and international standards.

    Advertisements

    Our website does not use personal data to target advertisements. Any advertisements seen on our website are generic and not tailored based on user data.

    Marketing

    We respect your privacy and choices. Any direct marketing communications will be provided only with your explicit consent and you can opt-out at any time..

    Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

    Corporate transaction

    In the event of a corporate transaction, such as a merger or acquisition, we may transfer personal data as part of the business assets. In such cases, we will ensure the confidentiality of your data and notify you before the transfer.

    Minors

    We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [add applicable email address] .

    Updates or amendments to this Privacy Policy

    We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

    How to contact us

    If you have any questions or concerns about how we handle your data, please do not hesitate to contact us at contact@timelesslifespan.com. We are committed to working with you to resolve any issues
    Last Modified 11/15/2023 
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